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Payment & Delivery

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Payment

We accept payment for orders by credit or debit card, or via Paypal if you prefer. If you would like to pay by cheque please get in touch with us.

Free and Fast Delivery

We know speedy delivery is important to our customers (you'll want to get knitting right away!) so all our kit orders are sent out by Royal Mail First Class Delivery which usually takes about 2 working days.

Personalised knitted decorations are delivered within 5-7 days as these are handknitted to order in our studio in Wales.

Standard delivery is FREE for all UK orders

Delivery for overseas orders is calculated based on Royal Mail's Airmail service which takes about 7 working days to most destinations.

Kits are posted in a sturdy presentation box wrapped in several layers of bubblewrap to ensure they arrive in excellent condition.

 Talk to us...

...Our customers are very important to us and we'd love to help you get the maximum enjoyment out of your knitting! If you have feedback on a kit, need a bit of help getting started or have an issue with your order please get in touch and let us know- kit designer Addy is on hand to answer any of your queries and help with any problems. As we're usually packing kits or knitting things, the best way to get in touch is via our contact form

Returns

We're sure you'll love your kit, but if for any reason you do wish to return or exchange a purchase you can do so within 14 days of receiving your order. Kits must be re-wrapped in the bubblewrap they arrived in and packaged securely to ensure they return to us in a resaleable condition. Please obtain proof of posting from the Post Office.

Personalised items are non-refundable.

Please get in touch by email before you post any purchases back to us so we can keep a look out for the postman!

 

 

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